FAQ by Lightcircle Lab

In this section we will be adding resource materials in video, image and text format, so that you really get to know the ins and outs of the Kokong products and brain inside.
Charging ends too early.
Q. I have plugged in a charger and my phone and it started charging fine. However, it seems to have cut power very early, i.e. at only 35%. What is wrong?

A: In some cases there is a lot of "noise" or activity on our phones during charging. This can be phone calls, data use, apps on in the background or watching movies etc. Or it can be volatile chargers. As Kokong monitors this activity and volatility 5 times per second, it can sometimes register this as a drop similar to when you remove the charger from the phone or when charging is done.
So if it terminated early, Kokong has gone into 6/60 probe mode, meaning it will search for a device for 6 seconds only every 60 seconds. To save power, but still search for something to charge. 
Try this:
1) Remove the charger and phone from the socket.
2) Wait 60 seconds. Reinsert charger and phone. Charging should resume normally up to 100%.
TIP: If you know you use your phone a lot during charging we recommend charging when it is quiet, such as at night, when power is also cheapest. With Kokong, you can safely charge at night.


Q: My mobile phone or other device is charged but Kokong has not cut power yet?.
A. When a mobile phone or similar has reached fully charged, Kokong algorithm stores values to make sure your device is fully charged. It will therefore stay on for ca 30 minutes post-charging, and then cut power. All other sockets power will always be on. So we both make sure your device is fully charged, and then cut power to save energy and reduce risk of overheating etc.
For laptops or larger devices, we assume the most important is to have your machine charged, so here it takes up to 4 hours post charging before we terminate power. So if you leave a charger in and leave for the weekend, rest assured Kokong will switch off power for you.
Q: Can I charge my smartwatch/Fitbit and Aripods with Kokong?.
A. These devices use very little power and though Kokong covers a lot of devices, we have not programmed for very small chargeable devices, as we see relatively little to be gained here, both in energy saved and potential fire/gas risk.
Q: How much can I save per year charging my electric bike with Kokong?.
A. We will be publishing videos and numbers supporting this soon, but you can estimate, if you leave a EV or E-bike charger in the socket 24/7 which a lot of us do, and you use Kokong instead of a normal socket, you can save approx 50 Euros per year just by switching to chargng with Kokong. We have monitored charging with our software program, and we will publish documented values in 2020. Energy saving and the environmental argument is certainly a valid one, and the monetary saving will vary with use.
Q: Can I get the latest software installed on my Kokong if I am not fully satisfied?
A: Yes! We are constantly improving and developing our products, including software. All Kokongs are offline, for your safety, but if the tips above don`t help and you`d like to send it in for an update, you can send your Kokong to: Lightcircle Lab c/o Lightcircle AS, Dyrmyrgata 35, 3611 Kongsbeg, Norway. We`ll install the latest software, test it, and return it to you.
Q: Thanks to Kokong I now charge my iPhone on my night table every night. Every morning I wake up with a fully charged phone, and the power is off, so it saved some power and battery overnight. However, when Kokong "probes" to check if my phone needs more charging, a sound comes on my iPhone. What can I do about this?
A: This varies from phone to phone, but the quick-fix here is to turn your phone onto silent mode at night plus leave it face down. Of course, you can also remove the plug from the phone if this happens as Kokong is telling you that charging is done.